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Cancellation and Refund Policy

Last Updated: February, 2021.

 

OUR POLICY LASTS 30 DAYS. IF IT HAS BEEN 30 DAYS SINCE YOUR PURCHASE, UNFORTUNATELY WE CANNOT OFFER YOU A REFUND OR EXCHANGE.

 

WHEN CAN YOU CANCEL YOUR SERVICE?

If you have a major problem with a service offered by a UPFRONTPICS or a minor problem that could not be fixed in a reasonable time, you have the right to cancel a service contract with UPFRONTPICS at any time, provided that it is due to the following causes:

YOUR SERVICE WAS PROVIDED TO YOU WITH AN UNACCEPTABLE LEVEL OF CARE AND SKILL.

YOUR SERVICE WAS UNFIT FOR THE PURPOSE YOU REQUESTED.

YOUR SERVICE WAS NOT DELIVERED WITHIN A REASONABLE TIME WHEN NO END DATE WAS SET AT THE BEGINNING OF THE SERVICE CONTRACT.

 

SERVICES YOU CANNOT CANCEL:

You must pay for services you have received under a service contract that worked as expected.

You cannot cancel a service contract or get a refund if the problem was beyond the control of UPFRONTPICS, or you:

 

CHANGED YOUR MIND.

INSISTED THAT A SERVICE BE PROVIDED IN A PARTICULAR WAY, CONTRARY TO UPFRONTPICS’ SUGGESTION.

DIDN’T CLEARLY EXPLAIN YOUR NEEDS TO UPFRONTPICS.

 

CANCEL YOUR SERVICE:

If you have a problem with a service, follow the steps below:

SHOW PROOF OF PURCHASE WITH A RECEIPT OR BANK STATEMENT.
CONTACT UPFRONTPICS AT info@upfrontpics.com AND EXPLAIN THE PROBLEM.
IF UPFRONTPICS CANNOT FIX THE SERVICE IN A REASONABLE TIME, THE TERMS OF THE PHOTO SERVICE CONTRACT WILL BE NEGOTIATED.

** IF YOU HAVE PAID FOR THE PHOTO SERVICE AND IT HAS ALREADY STARTED OR BEEN DELIVERED, A REFUND WILL BE NEGOTIATED TO COVER THE SERVICES THAT FAILED AND ANY ADVANCE PAYMENTS.

** IF A REFUND IS PAID, THE USE OF THE PHOTOGRAPHS FOR WHICH THE REFUND HAS BEEN PAID IS ABSOLUTELY PROHIBITED.

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